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| PR1: Description of policy for preserving customer health and safety during use of products and services, and extent to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring | + | Web: How we perform/Quality/Patient safety
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| PR2: Description of policy, procedures/management systems and compliance mechanisms related to product information and labelling | + | Web: How we perform/Quality/Patient safety
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| PR3: Description of policy, procedures/ management systems and compliance mechanisms for consumer privacy | - | Web: How we work/Stakeholder engagement
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| PR4: Number and type of instances of non-compliance with regulations concerning customer health and safety, including the penalties and fines assessed for these breaches | + | Web: How we perform/Quality/Patient safety
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| PR5: Number of complaints upheld by regulatory or similar official bodies to oversee or regulate the health and safety of products and services | + | Web: How we perform/Quality/Patient safety
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| PR6: Voluntary code compliance, product labels or awards with respect to social and/or environmental responsibility that the reporter is qualified to use or has received | + | Web: How we work/Compliance/Codes standards and practices
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| PR7: Number and type of instances of non-compliance with regulations concerning product information and labelling including any penalties or fines assessed for these breaches | + | Web: How we perform/Quality/Patient safety
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| PR8: Description of policy, procedures/management systems and compliance mechanisms related to customer satisfaction, including results of surveys measuring customer satisfaction. Identify geographic areas covered by policy. | - | | | |
| PR9: Description of policies, procedures/management systems, and compliance mechanisms for adherence to standards and voluntary codes related to advertising | + | Web: How we perform/Business ethics
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| PR10: Number and types of breaches of advertising and marketing regulations | - | Risk Management
Web: How we perform/legal issues
Web: How we perform/Quality/Patient safety
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| PR11: Number of substantiated complaints regarding breaches of consumer privacy | - | Risk Management
Web: How we perform/legal issues
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